Importing a single XML file into ServiceNow is an easy course of that may be accomplished in a number of easy steps. By using the XML Processor software, you possibly can effectively migrate information into ServiceNow with out the necessity for advanced scripting or guide information entry. This streamlined strategy not solely saves effort and time but in addition ensures information accuracy and consistency. Furthermore, the flexibility to import XML data individually gives flexibility and management over the info integration course of, enabling you to selectively import particular data as wanted.
To provoke the XML file import course of, start by navigating to the XML Processor web page inside ServiceNow. This platform gives a user-friendly interface that guides you thru the mandatory steps for profitable XML file importation. As soon as on the XML Processor web page, choose the “Import Single XML Report” possibility, which can immediate you to add the XML file containing the info you want to import. ServiceNow helps varied XML codecs, making certain compatibility with most information sources. After importing the XML file, rigorously overview the info mapping to confirm that the XML components are appropriately mapped to the corresponding ServiceNow fields.
As soon as the info mapping is full, proceed to execute the import course of. ServiceNow will validate the XML information and generate an in depth import log, offering insights into the standing of the import operation. Within the occasion of any errors or discrepancies, the import log will pinpoint the particular points encountered, permitting you to promptly deal with them. Moreover, ServiceNow provides complete documentation and on-line sources to help you all through the import course of, making certain a clean and profitable information migration expertise.
Stipulations for Importing an XML Report
To efficiently import an XML file into ServiceNow, a number of conditions should be met to make sure a clean and seamless course of:
1. Set up a Legitimate XML File:
- The XML file you propose to import should adhere to the outlined schema and construction for the particular desk or utility you might be focusing on.
- Every file inside the XML file ought to observe the designated format and embody the mandatory fields and components required by the goal desk or utility.
- The XML file must be well-formed, containing correctly nested tags, with none syntax errors or invalid characters.
2. Configure Import Set:
- An Import Set is crucial for specifying the goal desk or utility the place the XML information might be imported. Create an Import Set that aligns with the XML file’s meant vacation spot.
- Configure the Import Set to match the schema of the XML file. This entails mapping the XML components to the corresponding fields within the goal desk or utility.
- Guarantee applicable area mapping to keep away from information loss or inconsistencies throughout the import course of.
3. Configure Remodel Map (Non-compulsory):
- A Remodel Map is an non-obligatory part that may be utilized to change or rework the info earlier than it’s imported into the goal desk or utility.
- The Remodel Map permits you to apply particular guidelines or logic to the info, similar to formatting, calculations, or information cleaning.
- Use a Remodel Map when the XML file’s construction or information requires modifications earlier than it may be efficiently imported.
Step-by-Step Information to Import
1. Put together the XML file
Be sure that the XML file aligns with the right schema or construction anticipated by ServiceNow. Confirm that the file is well-formed and freed from any syntax errors to forestall any information import points.
2. Import the XML file
To import the XML file, observe these steps:
- Navigate to the specified ServiceNow occasion and log in.
- Entry the Import Set desk (sys_import_set) and select the suitable import set file on your XML file.
- Within the Import Set file, choose the “Import now” button.
- Within the “Import Data” part, select the “XML” possibility and choose the XML file you ready.
- Configure any further import settings as wanted, similar to mapping fields or specifying information transformation guidelines.
- Overview the import abstract to make sure that the info might be imported appropriately.
- Begin the import course of by clicking on the “Import” button.
| Subject | Description |
|---|---|
| XML Payload | The XML file containing the info to be imported. |
| Import Set | The ServiceNow file that defines the configuration for the import course of. |
| Subject Mapping | The mapping between the XML components and the ServiceNow fields. |
Configuring the XML Import Course of
So as to import a single XML file into ServiceNow, you need to first configure the import course of. This entails organising an import set, an XML map, and a rework map.
Creating an Import Set
An import set defines the supply and vacation spot of the info being imported. To create an import set, navigate to the Import Units module and click on New. Enter a reputation and outline for the import set, and choose the supply kind as XML.
Creating an XML Map
An XML map defines the construction of the XML information being imported. To create an XML map, navigate to the XML Maps module and click on New. Enter a reputation and outline for the XML map, and paste the XML information into the Supply XML area. Click on the Parse button to parse the XML information and generate the XML map.
Making a Remodel Map
A rework map defines how the info from the XML map is reworked into the vacation spot desk. To create a rework map, navigate to the Remodel Maps module and click on New. Enter a reputation and outline for the rework map, and choose the supply desk because the XML map created within the earlier step. Choose the vacation spot desk because the desk into which the info might be imported.
The rework map consists of a sequence of fields that map the fields from the supply desk to the fields within the vacation spot desk. For every area, you possibly can specify the supply area, the vacation spot area, and the rework operate to be utilized to the info.
As soon as the import set, XML map, and rework map have been created, you possibly can import the XML information by navigating to the Import Units module and clicking the Import button.
Here’s a desk summarizing the steps concerned in configuring the XML import course of:
| Step | Description |
|---|---|
| 1 | Create an import set. |
| 2 | Create an XML map. |
| 3 | Create a rework map. |
| 4 | Import the XML information. |
Mapping XML Fields to ServiceNow Fields
The method of mapping XML fields to ServiceNow fields entails aligning the info components within the XML file with the corresponding fields within the ServiceNow occasion. This mapping ensures that the info is imported into the right fields and structured appropriately inside the ServiceNow platform.
Subject mapping could be a advanced job, particularly when coping with giant XML information or advanced information buildings. To simplify the method, ServiceNow gives varied instruments and strategies to help with area mapping.
Mapping Strategies
ServiceNow provides a number of mapping strategies to facilitate the alignment of XML fields with ServiceNow fields. These strategies embody:
-
Handbook Mapping: This entails manually mapping every XML area to a selected ServiceNow area based mostly on their information kind and context.
-
Auto Mapping: ServiceNow’s auto-mapping function makes an attempt to mechanically map XML fields to ServiceNow fields based mostly on area names, information sorts, and different heuristics.
-
Subject Mapping Desk: A area mapping desk permits you to outline customized mappings between XML fields and ServiceNow fields. This system gives higher management over the mapping course of and permits the creation of advanced mappings.
Dealing with Errors Throughout Import
XML import operations can encounter varied errors that may affect the success of the import course of. ServiceNow gives a number of mechanisms to deal with errors throughout import:
Dealing with Errors within the UI
The Import Units module in ServiceNow gives a consumer interface for managing XML import operations. When an error happens throughout import, the Import Units module shows the next data:
- Error rely: The module exhibits the variety of data that encountered errors throughout import.
- Error messages: Detailed error messages are captured and displayed for every file that did not import.
- Affected data: An inventory of the data that did not import is supplied, permitting you to overview the particular data that induced errors.
Error Sorts
Frequent errors that may happen throughout XML import embody:
- Subject mapping errors: When the supply XML doesn’t match the goal area construction in ServiceNow, area mapping errors happen.
- Information format errors: If the info within the supply XML shouldn’t be within the right format, import errors can happen.
- Subject validation errors: Errors may result from invalid information or lacking required fields within the supply XML.
- Duplicate file errors: If the supply XML incorporates data that exist already in ServiceNow, duplicate file errors happen.
- Permission errors: Customers might encounter permission errors if they don’t have the mandatory entry rights to create or replace data.
Error Dealing with Choices
To deal with errors throughout import, ServiceNow gives the next choices:
- Skip data: You may select to skip data that encounter errors throughout import. This feature permits you to import the remainder of the data with out stopping the complete import operation.
- Retry failed data: Another choice is to retry the import of failed data. That is helpful if the errors are transient and could also be resolved throughout subsequent import makes an attempt.
- Overview and repair errors: ServiceNow permits you to overview the error messages and affected data to determine the supply of the errors. You may then deal with the errors manually and re-import the data.
- Configure error dealing with guidelines: ServiceNow directors can configure error dealing with guidelines to automate error administration. These guidelines let you specify actions to be taken when particular forms of errors happen.
- Use error logs: ServiceNow generates error logs for import operations, which may be helpful for troubleshooting and figuring out the foundation explanation for errors.
Verifying Imported Information
After importing a single XML file, it is important to confirm that the info was efficiently imported and is correct.
Checking the Import Log
The import log gives particulars concerning the import course of, together with any errors or warnings. To entry the log:
- Navigate to System Logs > Software Logs.
- Filter the logs by “XML Import” beneath the “Kind” area.
- Overview the logs for any errors or warnings.
Querying the Database
You can even question the database to confirm the imported information straight. The next question retrieves the newly imported file:
SELECT * FROM table_name WHERE sys_id = 'sys_id_of_imported_record';
Validating Calculated Fields
If the imported XML contains calculated fields, it is necessary to validate that these fields are calculated appropriately. Manually calculate the values and evaluate them to the imported information.
Guaranteeing Enterprise Guidelines and Workflows
Confirm that any enterprise guidelines or workflows triggered by the imported information are functioning as anticipated. Check the file to make sure that these automations are working appropriately.
Checking for Duplicates
If the XML incorporates duplicate data, you might must merge or delete the duplicates. Use the next question to determine duplicate data:
SELECT * FROM table_name GROUP BY field_name HAVING COUNT(*) > 1;
Reviewing Historical past
The historical past of the imported file may be accessed from the file’s type view. Overview the historical past to trace any adjustments made to the file after import.
7. XML Construction
When importing XML data into ServiceNow, the XML construction should adhere to particular tips. The next finest practices guarantee profitable imports:
- Root Ingredient: The outermost factor of the XML doc ought to signify the kind of file you are importing, similar to
or <change_request>. - Report Fields: Every file ought to have a corresponding XML factor, matching the sector names in ServiceNow.
- Subject Order: The order of XML components inside the file ought to correspond to the order of fields in ServiceNow.
- Subject Values: Subject values must be enclosed inside the corresponding XML factor tags, utilizing the suitable information sorts and codecs.
- A number of Data: If importing a number of data, separate them utilizing a singular factor or tag, similar to
or - .
- Particular Characters: Encode particular characters, similar to & and <, utilizing the suitable HTML entities or CDATA sections.
- Legitimate XML: The XML doc should conform to the XML schema and syntax necessities, together with well-formed XML, correct nesting, and no duplicate components or lacking closing tags.
Troubleshooting Frequent Points
1. Invalid XML Format
Confirm that the XML file conforms to the anticipated XML schema. Examine for lacking tags, incorrect syntax, or invalid XML character entities.
2. Lacking Required Fields
Be sure that the XML file contains all of the necessary fields required by the import course of. Examine the info dictionary or documentation for the particular fields which are required.
3. Invalid Information Sorts
Affirm that the info forms of the XML fields match the anticipated information sorts in ServiceNow. For instance, date fields should be within the right format, and integer fields can’t include non-numeric characters.
4. Duplicate Data
If duplicate data are encountered, configure the import course of to both skip or replace present data based mostly on a singular identifier area.
5. Subject Mapping Errors
Confirm that the XML area names match the corresponding area names in ServiceNow. Use the sector mapping function to map the XML fields to the right ServiceNow fields.
6. Entry Permissions
Be sure that the consumer performing the import has the suitable permissions to import information into the goal desk. Examine the learn and write permissions for the desk.
7. Desk Not Discovered
Confirm that the XML file is being imported into a legitimate ServiceNow desk. Examine the desk title within the import configuration and be sure that the desk exists within the occasion.
8. Complicated Enterprise Guidelines
Examine the enterprise guidelines related to the goal desk and be sure that they don’t stop the import of particular data or trigger sudden habits. Think about disabling or briefly modifying the enterprise guidelines to facilitate the import.
Enterprise Rule Potential Influence Decision Subject Validation Rule Prevents import of data with invalid information Quickly disable or modify the rule Insert Set off Executes customized code on file creation Overview the set off code and guarantee it doesn’t block the import Dependent Fields Updates associated fields based mostly on imported values Make sure the dependent fields are populated appropriately earlier than importing Superior Choices
The Import XML Report motion provides quite a few superior choices to tailor the import course of to particular wants.
Customization
Choices
The next choices can be found for personalization:
Mapping Attributes
Outline how attributes within the XML file map to fields within the goal desk. By default, the motion makes use of the attribute title as the sector title. Nonetheless, this may be custom-made to map particular attributes to particular fields.
Setting Subject Values
Set particular values for fields within the goal file. That is helpful for including default values or updating present data with further data. The motion helps setting area values from each the XML file and static values.
Dealing with Relationships
Configure how the motion handles relationships between tables. The motion helps creating, updating, and deleting associated data based mostly on the info within the XML file. Specify the connection kind and the fields used to determine associated data.
Reworking Information
Apply transformations to information within the XML file earlier than importing it. The motion helps a spread of transformations, together with date formatting, string manipulation, and mathematical operations. This permits for advanced information manipulation and information validation.
Error Dealing with
Management how the motion handles errors that happen throughout the import course of. Specify the habits for validation errors, duplicate data, and different exceptions. This permits for custom-made error dealing with and ensures information integrity.
Logging and Debugging
Allow logging and debugging choices to trace the import course of and determine any points. Logging gives an in depth file of the import, together with the XML file, mapping data, and area values. Debugging helps troubleshoot errors and optimize the import course of.
Getting Began
To import a single XML file into ServiceNow, you should use the Import Set function. This function permits you to import information from an XML file into a selected desk in your ServiceNow occasion.
Step 1: Create an Import Set
Go to Import Units > Import Units. Click on New. Give the import set a reputation and outline. Choose the desk you need to import the info into.
Step 2: Map the XML Fields to the Desk Fields
Click on the Mapping tab. Match the fields within the XML file to the corresponding fields within the ServiceNow desk.
Step 3: Import the XML File
Click on the Import tab. Choose the XML file you need to import. Click on Import.
Step 4: View the Imported Data
As soon as the import is full, you possibly can view the imported data within the desk you specified.
Further Sources and Assist
Further Sources
The next sources can present further data on importing XML data into ServiceNow:
- ServiceNow documentation on importing XML records
- ServiceNow community discussion on creating and using an import set
Assist
If you happen to want additional help with importing XML data into ServiceNow, you possibly can contact ServiceNow assist.
Servicenow: How To Import A Single XML Report
Importing a single XML file into Servicenow is a straightforward course of that may be accomplished in a number of steps.
Listed here are the steps on learn how to import a single XML file into Servicenow:
- Log in to your Servicenow occasion.
- Navigate to the desk that you simply need to import the file into.
- Click on the “Import” button.
- Choose the “XML” file that you simply need to import.
- Click on the “Import” button.
- The file might be imported into the desk.
Individuals Additionally Ask About Servicenow How To Import A Single XML Report
Can I import a number of XML data without delay?
Sure, you possibly can import a number of XML data without delay by utilizing the “Import Set” function.
What’s the most file dimension for an XML import?
The utmost file dimension for an XML import is 10 MB.
What are the supported XML codecs?
Servicenow helps the next XML codecs:
- ServiceNow XML
- SOAP XML
- REST XML
