Servicenow is a cloud-based platform that gives quite a lot of providers for companies, together with IT service administration, customer support administration, and human sources administration. One of many key options of Servicenow is its potential to import information from quite a lot of sources, together with XML recordsdata. This permits companies to simply migrate information from legacy programs or from different purposes into Servicenow.
Importing a single XML report into Servicenow is a comparatively easy course of. Nevertheless, there are some things that you must do earlier than you may start the import course of. First, you must create a knowledge map that defines the connection between the fields within the XML file and the fields within the Servicenow desk that you simply wish to import the info into. Moreover now helps a function to create information maps from the UI. Upon getting created a knowledge map, you may then use the Servicenow Import Set utility to import the XML file into Servicenow.
The Import Set utility is a robust software that permits you to import information from quite a lot of sources, together with XML recordsdata, CSV recordsdata, and even different Servicenow tables. The Import Set utility offers quite a lot of options that make it simple to import information into Servicenow, together with the flexibility to schedule imports, remodel information earlier than it’s imported, and validate information earlier than it’s imported. Moreover, the Import Set utility can be utilized to import information into a number of tables on the similar time.
Stipulations for Importing a Single XML Document
Earlier than embarking on the method of importing a single XML report into ServiceNow, it’s important to make sure that sure conditions are met. These embody:
Studio Atmosphere
Buying a ServiceNow Studio atmosphere is essential. Studio offers a user-friendly interface particularly designed for information administration duties, together with XML report import.
Steps to Entry Studio:
- Log in to your ServiceNow occasion.
- Navigate to the “System Purposes” menu.
- Find and choose “Studio” from the record of purposes.
XML Document Construction
The XML report you plan to import should conform to a selected construction. It ought to adhere to the predefined schema or template supplied by ServiceNow. The schema specifies the required components, attributes, and their respective information varieties.
Validate XML Document:
- Make the most of an XML validator software to confirm the validity of your XML report towards the ServiceNow schema.
- Be certain that obligatory components and attributes are current and correctly formatted.
Integration Person Function
Assign an integration consumer function to the account that might be importing the XML report. This function grants the required permissions to carry out import operations inside ServiceNow.
Configure Integration Person:
| Steps | Description |
|---|---|
| Navigate to “System Safety” > “Customers” > “All Customers”. | Determine and choose the designated integration consumer. |
| Assign the “integration_user” function to the consumer. | This function grants the required import permissions. |
Finding the XML Import Possibility
To find the XML import possibility in ServiceNow, comply with these steps:
- Log in to ServiceNow along with your credentials.
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Navigate to the Import Information web page:
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Click on the Navigation bar.
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Within the Filter Navigator subject, enter System Import Units.
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Choose System Import Units from the record of urged choices.
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On the System Import Units web page, click on Import Information.
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- The Import Information web page might be displayed.
- Navigate to the System Import Set desk (sys_import_set).
- Create a brand new import set report and specify the next settings:
- Title: Enter a reputation for the import set.
- Kind: Choose “XML” from the drop-down menu.
- XML File: Browse and choose the XML file containing the report you wish to import.
- Import Fashion: Choose “Replace” or “Insert” relying on whether or not you wish to replace an present report or create a brand new one.
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Within the “Preprocessing Scripts” tab, specify the next:
Script: Choose a script to run earlier than the import. This script can be utilized to organize the info within the XML file for import.
Parameters: Enter any parameters that the script requires. If you must customise the preprocessing habits, create a customized script and specify its title on this subject.
The desk beneath summarizes the out there choices for preprocessing scripts:
Preprocessing Script Description Repair XML Fixes XML recordsdata that aren’t well-formed. Validate XML Validates XML recordsdata towards a schema. Remodel XML Transforms XML recordsdata utilizing an XSLT stylesheet. - Schema Validation: The XML is validated towards the outlined schema to make sure it conforms to the anticipated construction.
- Area Mapping Validation: The imported fields are mapped to matching fields within the goal Servicenow desk.
- Information Kind Validation: The info kinds of the imported fields are validated to make sure they’re suitable with the goal fields.
- Referential Integrity Validation: Imported data are checked for legitimate relationships with different data within the database.
- Duplicate Detection: The system checks for duplicate data primarily based on outlined standards to stop information duplication.
- Navigate to the XML Processor import set (System Definition > Import Units > XML Processor).
- Click on the Import Now button.
- Within the Import XML File subject, enter the trail to the XML file that you simply wish to import.
- Within the Goal Desk subject, choose the ServiceNow desk that you simply wish to import the info into.
- Click on the Import button.
The Import Information web page shows a listing of all out there XML import units. You possibly can filter the record by title or desk title to find the precise import set you want.
Configuring the Import Settings
To configure the import settings for a single XML report import, comply with these steps:
Mapping XML Fields to ServiceNow Fields
Mapping Components
Every XML ingredient corresponds to a subject in ServiceNow. Outline the mapping between the XML components and the ServiceNow fields utilizing the ‘Map XML Components’ part.
Mapping Attributes
XML attributes may also be mapped to ServiceNow fields. Within the ‘Map XML Attributes’ part, specify the XML attribute and the corresponding ServiceNow subject.
Mapping Complicated XML Constructions
Complicated XML constructions, akin to nested components or arrays, may be mapped to ServiceNow objects. Use the ‘Map XML Constructions’ part to outline the mapping for these advanced constructions.
Mapping XML Namespaces and Prefixes
If the XML accommodates namespaces and prefixes, you must outline the namespace prefixes within the ‘XML Namespace Prefixes’ part. This ensures that the proper subject names are used throughout the import.
XML-to-ServiceNow Area Mapping Desk
To assist with the mapping course of, you may create an XML-to-ServiceNow subject mapping desk.
| XML Component/Attribute | ServiceNow Area |
|---|---|
<Title> |
title |
<Description> |
description |
<Precedence> |
precedence |
Validating the Imported Document
As soon as the XML report has been imported, it’s essential to validate its accuracy to make sure information integrity. Servicenow offers a complete validation course of to examine for errors and inconsistencies.
1. Import Log Evaluation
The import log accommodates detailed details about the import course of, together with any errors or warnings. Reviewing the log can present useful insights into any potential points with the imported report.
2. Area Validation
Servicenow validates the imported information towards field-level guidelines and constraints. These guidelines be certain that information conforms to outlined codecs, ranges, and relationships. Invalid information might be flagged for correction.
3. Desk Configuration Validation
The import course of checks if the imported report conforms to the desk configuration. This contains verifying that obligatory fields are populated, information varieties are right, and relationships are maintained.
4. Enterprise Rule Execution
Enterprise guidelines may be configured to validate imported data primarily based on particular standards. These guidelines execute throughout the import course of and might set off actions akin to sending notifications or rejecting invalid data.
5. Integration Hub Validation
For XML data imported via the Integration Hub, extra validation steps apply. These steps embody:
Troubleshooting Widespread Import Errors
1. Document Not Discovered
This error signifies that the report you are making an attempt to import doesn’t exist within the system. Verify that the report exists and that the identifier you are utilizing is right.
2. Area Not Discovered
This error happens if you’re attempting to import a subject that does not exist within the goal desk. Confirm the sector title and guarantee it is a legitimate subject within the desk.
3. Invalid Worth
This error is encountered when the worth you are importing doesn’t meet the constraints of the goal subject. Verify the sector properties to make sure the worth you are importing is legitimate for the sector sort.
4. Duplicate Document
This error happens if you try and import a report with a novel identifier that already exists within the system. Be certain that the data you are importing have distinctive identifiers.
5. Lacking Necessary Area
This error signifies that a number of obligatory fields are lacking within the XML report. Verify the goal desk definition to establish the obligatory fields and guarantee they’re included within the XML.
6. XML Parsing Error
This error happens when the XML supplied for import shouldn’t be well-formed or doesn’t adhere to the anticipated format. Make sure the XML is legitimate and conforms to the anticipated construction.
| Error Description | Attainable Causes | Troubleshooting Steps |
|---|---|---|
| Invalid XML | Malformed XML or incorrect construction | Validate the XML towards the anticipated schema |
| Lacking Required Attribute | Required attribute shouldn’t be current within the XML | Verify the XML construction and guarantee all required attributes are included |
| Invalid Date Format | Date subject worth shouldn’t be formatted accurately | Make sure the date subject worth conforms to the anticipated format |
Greatest Practices for Importing XML Information
1. Validate Your XML
Be certain that your XML is well-formed and conforms to the ServiceNow XML schema. Use a web-based XML validator or the ServiceNow XML Validator software.
2. Use a Single XML Document
Import solely a single XML report per import operation. Keep away from importing a number of data in the identical XML file.
3. Restrict Area Values
Observe character limits for subject values. Lengthy values could trigger errors throughout import.
4. Deal with Massive XML Recordsdata
Use the “Import XML Information in Batches” choice to deal with giant XML recordsdata. This breaks the import into smaller batches for environment friendly processing.
5. Optimize XML Construction
Create your XML with a transparent and concise construction. Keep away from nesting components deeply or utilizing extreme attributes.
6. Use Remodel Maps
Remodel your XML information to match the ServiceNow information mannequin utilizing remodel maps. This simplifies import and improves information accuracy.
7. Efficiency Issues
Contemplate the next efficiency suggestions:
| Motion | Influence |
|---|---|
| Use smaller XML recordsdata | Reduces processing time |
| Optimize XML construction | Improves parsing effectivity |
| Use remodel maps | Reduces database write operations |
| Use the “Import XML Information in Batches” possibility | Splits giant imports into manageable chunks |
| Monitor system efficiency | Determine and deal with potential bottlenecks |
Issues for Massive XML Imports
8. Think about using the Import Set Framework
The Import Set Framework offers a structured strategy for managing giant XML imports by breaking the method into smaller, manageable chunks. It permits you to:
| Profit | Description |
|---|---|
| Chunking | Divide the import into a number of smaller batches, making it simpler to deal with and monitor progress. |
| Staging | Quickly retailer the XML information in a staging desk earlier than importing it into the goal desk, permitting for information validation and transformation. |
| Incremental Loading | Import the info in phases, updating present data and creating new ones as wanted, minimizing downtime and information loss. |
| Error Dealing with | Determine and deal with errors throughout the import course of, logging and offering detailed data to facilitate troubleshooting. |
| Scheduling | Schedule the imports to run at particular occasions or intervals, guaranteeing automated and unattended processing. |
Utilizing the Import Set Framework simplifies giant XML imports, improves information integrity, and offers larger management over the method.
Different Strategies for Importing XML Information
1. Import Set
Import Set is an easy and user-friendly methodology for importing XML data into ServiceNow. It permits you to map the XML fields to ServiceNow fields manually, offering larger management over the import course of.
2. SOAP Net Service
SOAP Net Companies provide a programmatic strategy for importing XML data. Utilizing SOAP instructions, you may create or replace ServiceNow data primarily based on the XML information supplied.
3. REST API
Just like SOAP Net Companies, the REST API allows you to combine with ServiceNow and import XML data utilizing RESTful instructions. This methodology offers flexibility and permits for custom-made integrations.
4. Mid Server
Mid Server acts as an middleman between ServiceNow and exterior programs, facilitating the import of XML data. It could possibly remodel the XML information right into a format suitable with ServiceNow and deal with advanced integrations.
5. File Import
File Import permite importar archivos XML directamente al servicio now a través de la interfaz gráfica de usuario. Esta opción es adecuada para importaciones puntuales y de pequeño volumen.
6. Information Loader
Information Loader es una herramienta de terceros que admite la importación de XML data to ServiceNow. It gives a user-friendly interface and offers assist for advanced information transformations and mappings.
7. CSV Import
CSV Import can be utilized to import XML data by changing them right into a CSV (Comma-Separated Values) format. This methodology is appropriate for easy XML constructions and requires handbook mapping of fields.
8. XML Bulk Import Instrument
The XML Bulk Import Instrument is a ServiceNow plugin that permits the import of huge XML recordsdata effectively. It offers superior options akin to information validation, duplicate checking, and progress monitoring.
9. GlideRecord API
GlideRecord API gives a low-level programmatic interface for interacting with ServiceNow data. Utilizing GlideRecord, you may create, replace, and import XML data straight out of your scripts or purposes.
| Technique | Appropriate for |
|---|---|
| Import Set | Handbook mapping, small to medium datasets |
| SOAP Net Service | Programmatic imports, customized integrations |
| REST API | RESTful integrations, customized imports |
Put up-Import Verification and Evaluation
1. Confirm Import Standing
Verify the import set report to substantiate the import standing. It ought to point out the variety of data imported efficiently and any errors encountered.
2. Evaluation Import Log
The import log offers detailed details about the import course of, together with any errors or warnings. Evaluation the log to establish any potential points.
3. Verify Goal Desk Information
Question the goal desk to confirm that the imported report is current. Verify its values to make sure they match the anticipated information.
4. Take a look at Enterprise Guidelines and Workflows
If the imported report triggers any enterprise guidelines or workflows, take a look at them to make sure they behave as meant.
5. Verify Associated Information
If the imported report has relationships with different tables, confirm that these relationships had been established accurately.
6. Analyze Import Efficiency
Evaluation the import set report to find out the import time and system sources consumed. This helps establish efficiency bottlenecks and areas for enchancment.
7. Troubleshoot Import Errors
If errors had been encountered throughout the import, analyze the import log and goal desk information to establish the foundation trigger and take corrective motion.
8. Monitor System Well being
Verify the system logs and efficiency metrics to make sure that the import didn’t adversely have an effect on the general system efficiency.
9. Doc the Import Course of
Seize the steps taken throughout the import course of, together with the import set configuration, XML file construction, and any troubleshooting carried out. This documentation serves as a reference for future imports.
10. Steady Enchancment Evaluation
Periodically evaluate import processes to establish areas for optimization, akin to decreasing import time, bettering information high quality, or automating the import course of. This ongoing evaluation helps be certain that imports are environment friendly and efficient.
How To Import A Single Xml Document In ServiceNow
To import a single XML report in ServiceNow, you should use the XML Processor import set. This import set permits you to import XML information into ServiceNow tables. You should utilize the import set to import a single XML report by following these steps:
Upon getting imported the XML report, you may view the info within the ServiceNow desk that you simply specified.
