Should you’re a low-income Eversource buyer, chances are you’ll be eligible for public advantages, which may help you pay your electrical invoice. Nonetheless, for those who obtain a public advantages cost in your invoice, it is vital to know that you could dispute it. This is how:
First, you will want to assemble some data, together with your Eversource account quantity, the date of the invoice, and the quantity of the general public advantages cost. You may additionally want to supply documentation of your revenue and family measurement. After you have all of this data, you possibly can name Eversource customer support at 1-800-286-2000 and ask to talk to a consultant about disputing your public advantages cost. The consultant will ask you for the data you have gathered and can open a case in your behalf. Eversource will then examine your case and make a willpower inside 30 days. Should you’re discovered to be eligible for public advantages, the cost can be eliminated out of your invoice.
Should you’re not happy with Eversource’s choice, you possibly can attraction it to the Massachusetts Division of Public Utilities (DPU). The DPU is an impartial state company that regulates public utilities. To file an attraction, you will must submit a written grievance to the DPU inside 30 days of receiving Eversource’s choice. The DPU will then evaluate your grievance and decide. If the DPU finds in your favor, Eversource can be ordered to take away the general public advantages cost out of your invoice.
How To Dispute Public Advantages Eversource Cost
Should you consider that you’ve been incorrectly charged for Eversource public advantages, you possibly can dispute the cost by following these steps:
- Contact Eversource customer support at 1-800-286-2000.
- Clarify to the customer support consultant that you simply consider you have got been incorrectly charged for public advantages.
- Present the consultant along with your account quantity and the quantity of the disputed cost.
- The consultant will evaluate your account and decide if in case you have been incorrectly charged.
- If in case you have been incorrectly charged, the consultant will credit score your account for the quantity of the disputed cost.
You can even dispute a public advantages cost by mail. To take action, ship a letter to the next handle:
Eversource Power
P.O. Field 4689
Hartford, CT 06104-4689
In your letter, you’ll want to embrace the next data:
- Your identify and account quantity
- The quantity of the disputed cost
- The rationale on your dispute
